Privacy Policy

Please Read to Understand How We Use Your Data

iRock's Privacy Policy

iRock Development Solutions, LLC d.b.a. iRock Résumés operates iRockResumes.com and may operate other websites. It is iRock Development Solutions, LLC policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, iRock Development Solutions, LLC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. iRock Development Solutions, LLC purpose in collecting non-personally identifying information is to better understand how iRock Development Solutions, LLC visitors use its website. From time to time, iRock Development Solutions, LLC may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

iRock Development Solutions, LLC also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on iRock Development Solutions, LLC blogs/sites. iRock Development Solutions, LLC only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to iRock Development Solutions, LLC websites choose to interact with iRock Development Solutions, LLC in ways that require iRock Development Solutions, LLC to gather personally-identifying information. The amount and type of information that iRock Development Solutions, LLC gathers depends on the nature of the interaction. For example, we ask visitors who sign up at iRockResumes.com to provide a username and email address. Those who engage in transactions with iRock Development Solutions, LLC are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.

In each case, iRock Development Solutions, LLC collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with iRock Development Solutions, LLC. iRock Development Solutions, LLC does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information

iRock Development Solutions, LLC discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on iRock Development Solutions, LLC behalf or to provide services available at iRock Development Solutions, LLC websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using iRock Development Solutions, LLC websites, you consent to the transfer of such information to them.

iRock Development Solutions, LLC will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, iRock Development Solutions, LLC discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when iRock Development Solutions, LLC believes in good faith that disclosure is reasonably necessary to protect the property or rights of iRock Development Solutions, LLC, third parties or the public at large.

If you are a registered user of an iRock Development Solutions, LLC website and have supplied your email address, iRock Development Solutions, LLC may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with iRock Development Solutions, LLC and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

iRock Development Solutions, LLC takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. iRock Development Solutions, LLC uses cookies to help My Business Name identify and track visitors, their usage of iRock Development Solutions, LLC website, and their website access preferences.

iRock Development Solutions, LLC visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using iRock Development Solutions, LLC websites, with the drawback that certain features of iRock Development Solutions, LLC websites may not function properly without the aid of cookies.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area.

If you are a European resident, we are Data Controller of your data and you have the right to know how your personal information is processed, what we collected about you and to ask that this data to be corrected, updated, or deleted. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States. Please contact us if you have any questions about your GDPR rights. For more information or complaints please contact your local data protection authority.

Data Retention

We retain collected information for as long as necessary to provide you with your requested service or unless and until you ask us to delete this information. Data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Customer passwords which we may store are is stored as a hash and original password cannot be recovered.

Email Communication

We may communicate with you by email or telephone in response to your inquiries or send you service-related announcements based on Personal Information you provide to us. We may also use your Personal Information to send you updates and other promotional communications if we received your agreement. If you no longer wish to receive those email updates, you may opt-out at anytime of receiving them by following the instructions included in each communication. Usually it's an "unsubscribe" link.

Links To Other Websites

Our Website may contain links to and from third party websites or services that are not operated by us. If you follow a link to any of these websites and you will be redirected to third part website, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies or practices. Please review the Privacy Policy of every website you visit before you submit any Personal Information to any of these websites.

Aggregated Statistics

iRock Development Solutions, LLC may collect statistics about the behavior of visitors to its websites. iRock Development Solutions, LLC may display this information publicly or provide it to others. However, iRock Development Solutions, LLC does not disclose personally-identifying information other than as described below.

Children

This Website does not address any individuals under the age of 18. By using the Website, you represent that you are at least 18 years of age.

Do Not Track

This Website does not alter its data collection and use practices when your browser sends Do Not Track signal

Business Transfers

In the event irockresumes.com or substantially all of our assets, were acquired, or in the unlikely event that iRock Development Solutions, LLC d.b.a. iRock Résumés goes out of business or enters bankruptcy, your personal information would be one of the assets that is transferred or acquired by a third party which may continue to process your Personal Information. You acknowledge and consent that such transfers may occur, and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to use your personal information as set forth in this policy.

Changes

We reserve the right to update or modify this Privacy Policy at anytime without prior notice. We will post these changes on this page so please review this document each time before you provide us with any personal information. This Policy is effective as of 2024/04/03. Your continued use of the Website after seven (7) days of any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

FAQS

What is executive career coaching and how can it benefit me?

Executive Career Coaching is a personalized, one-on-one guidance process designed to help individuals clarify their career goals, overcome challenges, and achieve professional success. It can benefit you by providing tailored advice, improving your self-awareness, and helping you navigate career transitions effectively

What can I expect from a coaching session?

During a coaching session, you can expect a confidential and supportive environment. As your coach, we will work with you to assess your current situation, set goals, and create an action plan. Sessions may include resume review, skill assessments, interview preparation, guidance on networking, job search strategies, and even how to thrive in the work environment.

Do your resumes pass through ATS and ASCII systems?

Absolutely!

Our resumes are designed to seamlessly navigate ATS and ASCII systems.

Now, here’s the scoop: Many ATS/ASCII systems have evolved. They can now decipher Microsoft Word and Adobe PDF formats.

But we’ve got you covered just in case. We provide all three resume versions with your order. And guess what? Our cover letters follow suit; available in both Word and plain text. So, rest assured, your career story will resonate across all technical platforms.

Do you offer a guarantee?

YES!

We stand by our work with a 90-DAY interview landing GUARANTEE. Our proven process has helped hundreds of clients secure interviews within 90 days.

But if it doesn’t happen, we’ll rewrite your documents for free.

Our mission is to ignite your excitement and confidence in your job search. Just show us proof of submitting your tailored career documents to relevant jobs.

Dive into our Terms & Conditions for more details. Know that your success is our success!

I need a resume ASAP. do you offer rush services?

Yes, we do!

If you need your project before our normal 14-21 business day time frame, we will consult our writing schedule to determine if we have capacity.

If we do, we charge a 25% (non-negotiable) rush fee to your project final total. Just let us know this is a preference and we take it from there.

Why does iRock quote rates and not list them on the website?

At iRock, we believe in fairness and transparency. Our pricing system is designed to align with the principle of equitable compensation for all. Here’s why:

• FAIR COMPENSATION: Just like you, we want to be fairly compensated for our services. By linking our fees to your desired salary, we ensure that your investment is proportional to the value we provide.

• CUSTOMIZATION: Everyone’s career trajectory is unique. A flat rate pricing model might not account for individual circumstances. By tailoring our fees to you and your project, we are able create a customized approach that fits your specific needs.

• AVOIDING DISPARITIES: Charging the same fixed fee across the board could create disparities. It wouldn’t be fair to charge an entry-level professional the same as a senior leader or a C-suite executive.

Our system ensures that fees reflect your position, experience, and salary goal.

How does the pricing system work?

• When you engage our services, we discuss your career goals, industry, and desired salary range.

• Based on this information, we calculate a percentage (between 2% and 10% based on services/package and complexity of the project) of your target salary. We reserve the right to use the median or higher salary found on salary.com.

• This percentage becomes our fee for assisting you in achieving your career objectives including targeted salary.

Is this system more expensive?

Not necessarily. In fact, it often results in a more cost-effective solution for all levels of job seekers and career professionals.

Here’s why:

• AFFORDABILITY: For entry-level professionals or those with lower salaries, the percentage-based fee is reasonable and accessible.

• VALUE PROPOSITION: As your salary increases, our fee also grows proportionally. This ensures that our services remain valuable regardless of your career stage.

For example, if the target salary is $250K, and the VIP package is what you want, we would then charge $20,000 due to all the considerations mentioned above. The VIP package is the top package and most labor intensive and offers the most coaching.

In this example, we get a one time 8% and you get 92% not just today, but every year after plus salary increases. This is a WIN-WIN for the both of us!

Are resume writing and job search services tax deductible?

We are not tax experts and recommend you speak to your tax advisor. However, upon our research, we did find an article called "Looking for a New Job? You May be Able to Deduct Costs on Your Tax Return" that may be helpful.

Do you offer payment plans?

Glad you asked! Yes, we do.

If you are not in a hurry for your services, our payment plan is for you. Each invoice is set up in four (4) equal payments. Payments are automatically charged / deducted on a bi-weekly basis.

Note that work will begin once final payment has been received. In the interim, you will get access to your client portal to begin the process of providing items needed to complete your project.

That way we can get to work once final payment has been received. We will deliver rough drafts 14 business days after your final payment has been received.

Do you offer discounts or negotiate your rates?

Great question...and here’s the honest answer: I don’t offer discounts, and I don’t negotiate my rate. Why? Because I don’t discount my time, my team’s effort, or the career-transforming results we consistently deliver. Each project is custom-quoted because no two clients—or careers—are the same.

Your friend’s rate? It might not match yours. And that’s intentional. We factor in the complexity of the work, your career stage, industry, and the level of strategy required to get you from where you are to where you deserve to be. And as my expertise deepens and client results keep soaring, yes, my rates reflect that value.

Sprinkle in a bit of good old inflation, and you’ll understand why yesterday’s rate (or even last week’s) may not be today’s. At iRock Résumés, we don’t just rewrite résumés and other career branding documents in addition to coaching, we transform brands, build confidence, and craft strategies that help career professionals get hired into roles that align with their greatness.

Curious why I stand firm in this? Learn more about me (Nickquolette) here to explore my credentials, experience, and what makes iRock Résumés a true partner in your career success. If you’re looking for a discount or a negotiation, we may not be the right fit. But if you're ready to win, let’s talk.

Do you offer refunds?

Unfortunately, we do not offer refunds.

We work hard to obtain your insight and collaboration on the project before releasing the rough drafts to ensure we are developing documents to your liking. Our services are intellectual property and time-based.

Once we release our work and invest time, recouping is not possible. However, your satisfaction matters. We’ll collaborate to ensure you’re happy with outcome.

Please see our Terms & Conditions for more information on our no-refund policy.

What if I need to make edits after I receive the final copies?

After we complete the Quality & Assurance session, where we review the edited rough drafts documents virtually to catch and make any last needed edits while on the call, we will deliver the final copies. Once we deliver the final copies, you will have an additional three business days to submit any final edits. On the fourth day, the documents will become final and a minimal charge will be required to make any changes. We appreciate your understanding and cooperation in this matter.

How can I get my resume updated at a later time, if needed?

Glad you asked!

As part of the iRock Community, if you change your address, phone number or e-mail address, we will update your documents at no extra charge.

If you need a new job, skills, etc. added to your resume, check out our exclusive and discounted iRefresh Maintenance Program for returning clients only.

See our website menu and click on "Returning Clients" for more information.

What happens if my project goes beyond the original scope?

Great question!

Each iRock Résumés project quote is based on the scope we define together upfront. That includes the time, strategy, deliverables, and the level of career branding work required to meet your goals.

However, if the project extends beyond what was originally agreed (whether that’s extra revisions, additional calls, or extended consultation time) that’s considered scope creep.

When that happens, there will be a $500 per hour fee automatically charged to the payment method we have on file. Don't worry, you’ll always receive a courtesy notification before any additional time is billed.

Transparency and trust are just as important to us as delivering excellence. This policy ensures we can continue providing the high-quality, personalized service our clients love without compromising timelines or deliverables for others in our care.

Thanks for respecting the process, the boundaries, and the brilliance behind the scenes.