Overview

This Terms & Agreement is a legal document being executed between you and iRock that outlines both your obligations and the company’s. It is important for you and iRock that you are comfortable with these terms.

While it may not be exciting reading, you should read the entire agreement before you sign it. If you do not understand or agree to any part of the agreement, you should not sign this document and instead ask questions before completing it.

iRock’s clients have an excellent record of landing jobs and advancing their careers. However, we offer no guarantees of landing a job or promotion as a result of using our services.

For all services purchased, you acknowledge that this is a collaborative process between you and iRock and agree to perform suggested activities to improve your results. Without your engagement in the process, the results will not be what you would want or desire.

1. Services and Obligations

1.1 Services Provided

The Company provides professional career marketing and coaching services as outlined in your chosen package, including but not limited to résumé writing, LinkedIn profile optimization, career coaching, and interview preparation. Specific inclusions are detailed in the project package description you purchased.

1.2 Collaborative Process

The Client acknowledges the importance of collaboration in achieving optimal results. Client engagement, including timely responses and the provision of requested documents, is critical to project success.

1.3 Limitations of Liability

The Company does not guarantee employment or specific job outcomes. Career advancement is influenced by multiple external factors outside the Company’s control.

2. Work Authorization and Scope

2.1 Authorization to Proceed

By entering this Agreement, the Client authorizes the Company to commence work based on the outlined package.

2.2 Revisions and Deliverables

Each writing project includes one initial draft and one revision. Standard turnaround time for revisions is three (3) business days. Additional revisions or changes beyond the agreed scope are subject to a fee of $200/hour, billed in 15-minute increments.

2.3 Exclusions

Résumé editing does not include rewriting or reformatting unless explicitly included in the package.

2.4 LinkedIn Profile Delivery and Access Policy

At iRock Résumés, LinkedIn profile content is delivered in a customized, easy-to-implement template format. This allows you to update your profile confidently while maintaining full control of your account.

Please note: We do not require or request access to your LinkedIn account.

In alignment with LinkedIn’s User Agreement—specifically Section 8.2 “Don’ts”—using or attempting to access another person’s account, including sharing login credentials, is prohibited. The policy clearly states: “…use or attempt to use another’s account (such as sharing log-in credentials or copying cookies);…”

While this was a service we provided in the past, recent enforcement of this rule has resulted in service providers losing access to their LinkedIn accounts—seriously disrupting their businesses. We want to prohibit this happening to iRock.

To keep things above board and protect both your account and ours, we’ve adapted our process. You'll receive clear instructions and personalized content you can easily upload yourself, and we’re happy to guide you along the way. Thank you for understanding.

3. Payment Terms

3.1 Payment Requirements

Payment in full is required prior to the commencement of services unless a pre-approved payment plan is in place. Payment plans must be completed before project work begins.

3.2 Accepted Payment Methods

The Company accepts payments via check, debit cards, credit cards, or PayPal. A $45 fee applies to returned checks.

3.3 Refund Policy

All payments are non-refundable due to the customized nature of our services. Exceptions for cancellations made within 24 hours of initial consultation are subject to a $150 service fee.

4. Project Timelines

4.1 Timeline Initiation

Projects commence upon receipt of all required documents and completion of consultations or questionnaires as outlined in the package purchased.

4.2 Completion Timeframes

Projects are typically completed within 14-30 business days, depending on the package. Clients must engage actively to meet project deadlines.

4.3 Restart Fee

If a project remains inactive for more than 90 days due to Client non-engagement, a $250 restart fee will apply.

5. Client Responsibilities

5.1 Accurate Information

The Client is responsible for ensuring the accuracy and completeness of all information provided to the Company. We conduct a Quality & Assurance Review at the end of all purchased packages to ensure documents are accurate before final release.

5.2 Timely Feedback

Drafts must be reviewed, and feedback provided within three (3) business days to avoid delays.

5.3 Third-Party Feedback

While feedback is welcomed, excessive input from third parties (e.g., friends, family, or even HR professionals) may result in delays or “analysis paralysis.”

Everyone may have an opinion which can and has caused confusion for clients. We are the experts with the most up-to-date training and thus, we request you trust our expertise and judgement.

The Company advises using and testing the career documents in the job market as the benchmark.

6. Warranty Disclaimer

At iRock Résumés, we equip you with the tools, strategy, and support to show up powerfully in your job search—but we don’t guarantee job placement, interviews, or specific employment outcomes. Your success depends on several factors including the job market, your background, your level of commitment, and how boldly you pursue opportunities.

However, we do offer a 90-day interview landing guarantee. See Section 9.3 for details.

iRock Résumés and our affiliates are not responsible for the jobs you do or don’t get, accept, or enjoy. By moving forward with any of our services, you agree to these terms and release us from any liability.

7. Intellectual Property and Confidentiality

7.1 Ownership

Documents provided by the Company are for Client use only and cannot be shared, sold, or published without explicit permission from the Company.

7.2 Confidentiality

All Client information is confidential and will not be disclosed except as required by law.

7.3 Content Usage Authorization

The Client authorizes the Company to use work created on their behalf for publications, books, websites, lectures, and marketing materials. We will ensure all personally identifiable information is anonymized to protect the privacy of the Client.

By submitting information, the Client grants the Company a non-exclusive, royalty-free, perpetual right to use, edit, and publish the content in line with the Company’s Privacy Policy.

The Company may feature career marketing documents and feedback in articles, training materials, or promotions. Identifying details will only be used with the Client’s explicit approval or will otherwise be anonymized in line with the Company’s Privacy Policy.

8. Legal Compliance and Indemnification

8.1 Jurisdiction

This Agreement is governed by the laws of the State of Texas, with exclusive jurisdiction in Allen, Texas courts.

8.2 Hold Harmless Agreement

The Client agrees to hold the Company harmless from any claims arising from inaccuracies in information provided by the Client once final documents are released and are outside of the 3 day window for any final edits. On the 4th day after final delivery of documents, the Company Hold Harmless Agreement goes into effect.

9. Additional Terms

9.1 Changes After Finalization

Revisions requested after finalization will incur a fee of $200/hour, billed in 15-minute increments.

9.2 Force Majeure

The Company is not liable for delays caused by events beyond its control, including acts of God, unexpected hospitalization and/or illness, and/or technical issues.

9.3 90-Day Résumé Guarantee

The Company offers one free résumé rewrite if no interviews are secured within 90 days, provided the Client has applied to at least 20 positions and adhered to the Company’s recommendations. This rewrite may include a repositioning, if needed but does not include retargeting to a different industry or job target.

9.4 Technological Integration

AI and Data Analytics: Advanced technology is used to optimize résumé keywords and formatting for Applicant Tracking Systems (ATS), ensuring higher visibility and compatibility during job searches for our clients with the ultimate goal of landing interviews with our proprietary writing and document creation.

10. Authorization

Client agrees to order the work as described in this agreement and agrees to pay the total of the fees for the services ordered.

If a payment plan has been entered into, client authorizes the COMPANY to charge the credit card account on file for services indicated and this transaction shall be fully binding whether processed through the online shopping cart, by phone, or the COMPANY’s current payment processor (i.e. Stripe, PayPal, etc.).

Client further declares that he/she has read, understands, and accepts the terms and conditions in this agreement.

Any and all edits to this agreement is at the discretion of the Company. Recommendations can be submitted to [email protected] using subject line "Terms & Conditions".