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FAQs

FAQs

Got questions? We got answers!

Yes. You will receive rough drafts to review before the completion of your project. These are 90-95% complete due to our powerful AI 60-second career assessment and career strategy questionnaire.

Please note, rough drafts are still just drafts. They will not be perfect at this phase. We will work to perfect your documents before final delivery to ensure that you are 100% satisfied.

Please review our Terms & Conditions (link in footer) before committing to spend on the project.

You will have 72 hours (excluding Sundays and nationally recognized holidays) to review and submit edits of the rough drafts. If you need more time, please let us know beforehand. We will do our best to accommodate you. Keep in mind, we set timelines to stay on track with all client projects. 

If you do not return edits within 72 hours, your project will be marked complete on the fourth day. At that time, you will receive the documents in the final formats – Microsoft Word, PDF, and ATS (plain .txt) versions. Any edits after the fourth day, will require a fee of $25 per 15 minute fee. Most edits take about a half-hour.

All our resumes are known to pass the ATS and ASCII systems.

Before moving ahead, let’s first define what ATS and ASCII means?

It's simple: 

  • ATS is the applicant tracking system. 
  • While ASCII stands for the American Standard Code for Information Interchange. 

The .txt file can be used for these systems. This type of file contains no fancy formatting. 

No bells and whistles, only information.

This format is readable by majority of company databases. 

Many ATS/ASCII systems are now savvy enough to read Microsoft and Adobe PDF file formats. 

We provide three versions of your resume – Microsoft Word, Adobe PDF, and plain.txt. 

In addition, we also provide cover letters in Microsoft Word and plain text.

YES! We do offer a 60 DAY GUARANTEE! 

Having tested our processes with 100s of clients, our professionally-written career documents help land interviews in 60 days or less. 

 If not, we will rewrite it for free.

*Our goal is to make you excited and confident about your job landing campaign. 

*To start off, you must provide proof of submission to jobs your career documents were tailored for.

Please review our Terms & Conditions (link in footer) for more information.

Yes! 

We offer a $100 discount for bundling career coaching with your career documents. 

Use code Bundle at checkout. 

Note: This code is only for bundling career documents with career coaching.

Unfortunately, we do not offer refunds. 

Our services are considered intellectual property and a timed service. 

Once we release our intellectual property and spend our time completing your services, we are unable to recoup either.

However, we will work with you to ensure you are 100% satisfied. 

Please see our Terms & Conditions for more information on our no-refund policy.

Glad you asked! 

As part of the iRock Community, if you change your address, phone number or e-mail address, we will update your documents at no extra charge.

If you need a new job, skills, etc. added to your resume, check out the iRefresh Maintenance Program by iRock.

Still got questions?

For any inquiries relating to speaking opportunities, leadership training, or corporate executive coaching complete the form below to schedule a call.

Office Address

401 Century Pkwy, Suite 1602 Allen, TX 75002

Call Us

469-666-0753

Email Us

irock@irockresumes.com
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